SMART Communication Solutions for Banking & Finance

All SMARTME services include encrypted call recording, audit-ready logs, consent capture, and data residency in Indonesia. Our infrastructure is certified to meet OJK banking regulations and PCI-DSS Level 1 standards for financial data.

Yes. We offer REST API, SOAP, and custom middleware connectors for all major core banking platforms including Finacle, T24, Silverlake, and custom systems. Integration typically takes 2-4 weeks.

Our SMS Gateway achieves 99.9% delivery rate with sub-second latency across all major Indonesian operators (Telkomsel, Indosat, XL, Tri, Smartfren) through direct carrier connections.

Our Voice Bot AI includes voice biometric authentication, end-to-end encryption, and PCI-compliant PII redaction. It never stores sensitive data and supports seamless handoff to human agents for escalations.

Absolutely. Voice Bot AI can make outbound verification calls for suspicious transactions, capture customer responses via voice or DTMF, and update your fraud management system in real-time.

Yes. We are an official Meta BSP (Business Solution Provider) with green-tick verification. All messages are encrypted, opt-in managed, and fully auditable — suitable for transaction alerts, balance inquiries, and customer service.

Most banking deployments go live in 4-8 weeks including integration, testing, compliance review, and agent training. Emergency rollouts for urgent campaigns can be done in 48-72 hours.

Yes. Our dedicated NOC team monitors your services around the clock with 15-minute response SLA for critical incidents. Enterprise clients get a dedicated account manager and technical specialist.

Yes. Our Apps Contact Center unifies CRM, transaction history, and ticketing into one agent desktop. Agents see full 360° customer context before, during, and after every interaction.

Auto-scaling is built-in. Our cloud infrastructure handles traffic bursts automatically — from 10 to 10,000 concurrent calls — without configuration changes or additional cost for bursts.