Apps Contact Center (Inbound CRM)
Omnichannel inbound CRM designed for modern teams
- Fast activation
- 24/7 support
- Enterprise infrastructure
Agents juggle too many tools
Inbound agents switch between phone, CRM, email, and chat apps constantly. Customer context is lost, handle time balloons, and satisfaction drops.
One screen. Every channel. Every context.
SMARTME Contact Center unifies voice, SMS, WhatsApp, email, and web chat into one agent desktop with full CRM history, ticketing, and smart routing built-in.
Agent Desktop Reimagined
Everything your agents need, on a single screen.
Unified agent desktop
All channels and CRM context in one view.
Smart routing
Skills, sentiment, and priority-based assignment.
Real-time supervision
Monitor queues, agents, and SLAs live.
Omnichannel inbox
Voice, SMS, WA, email, and chat in one thread.
QA & compliance
Call recording, screen capture, PCI redaction.
Ticketing built-in
Full case management without external tools.
Launch in One Week
Onboard
Import agents, skills, and schedules.
Integrate
Connect SMARTME channels and your existing tools.
Train
90-minute agent onboarding with certification.
Go Live
Launch with our CX engineer on standby.
Better CX. Lower Cost.
+22% CSAT score
100% call recording
Single pane of glass
Connects to Your Stack
HubSpot
Zendesk
Freshdesk
Zoho
Custom REST APIs
Industries We Serve
Apps Contact Center (Inbound CRM) is trusted by businesses across these key industries in Indonesia.
Banking & Finance
Secure communication for financial institutions
BPO & Call Centers
Enterprise infrastructure for contact centers
Education
Smart communication for schools & universities
Government
Citizen engagement at national scale
Healthcare
HIPAA-aware communication for patient care
Retail & E-Commerce
Convert more shoppers with unified messaging
Get started with Apps Contact Center (Inbound CRM)
Talk to our expert and get a tailored proposal today.