Terms of Service

01Introduction

These Terms of Service govern the use of the website, products, platforms, consulting, communication services, and related services provided by PT Smart Milenium Effisiensi through smartme.co.id and other official channels. By accessing or using our services, you are deemed to have read, understood, and agreed to these terms.

02Definitions

• “Smartme”, “we”, “us”, or “company” refers to PT Smart Milenium Effisiensi.
• “User” or “you” refers to an individual, company, organization, or other party accessing the website or using our services.
• “Services” include telecommunication solutions, digital solutions, communication platforms, integrations, consulting, support, and other services provided by Smartme.

03Use of Services

You agree to use Smartme services lawfully, reasonably, and in accordance with applicable regulations. You may not use the services for illegal activities, system abuse, spam, privacy violations, or any actions that may harm Smartme, customers, partners, or third parties.

04Accounts, Data, and User Responsibilities

If certain services require accounts, access, credentials, or business data, you are responsible for maintaining their confidentiality and accuracy. Activities performed through your access are considered your responsibility unless proven to have occurred due to our system error.

05Pricing, Proposals, and Payments

Pricing, packages, proposals, or offers provided by Smartme may vary depending on requirements, service scope, integrations, usage volume, and business agreements. Payment obligations, terms, taxes, and other commercial terms follow the proposal, contract, invoice, or written agreement approved by the parties.

06Integrations and Third-Party Services

Some Smartme services may connect with third-party services such as telecommunication providers, cloud providers, WhatsApp Business Platform, Meta, payment gateways, CRM, or customer-owned systems. Availability and changes to third-party services are not fully controlled by Smartme and may be subject to each provider’s terms.

07Intellectual Property

All brands, designs, content, code, documentation, systems, processes, and other materials owned or developed by Smartme remain the property of Smartme or the relevant licensors. You may not copy, distribute, modify, sell, or exploit those materials without written permission.

08Limitation of Liability

Smartme aims to provide services professionally and reliably. However, to the extent permitted by law, Smartme is not liable for indirect losses, lost profits, business interruption, data loss, or other impacts arising from service use, third-party delays, network disruptions, or events outside our reasonable control.

09Changes to Services and Terms

Smartme may update services, features, documentation, or these terms from time to time. Material changes will be communicated through the website or official communication channels. Continued use of the services after changes take effect constitutes acceptance of the latest terms.

10Contact Us

For questions about these Terms of Service, please contact PT Smart Milenium Effisiensi through the official smartme.co.id website or available official contact channels.