SMART Communication Solutions for Retail & E-Commerce
Convert more shoppers with unified messaging
Kesenjangan Komunikasi Retail
Industri e-commerce dan retail di Indonesia menghadapi persaingan yang sangat ketat setiap interaksi dengan pelanggan menentukan terjadinya penjualan.
Titik kehilangan pendapatan retail
- 70% cart abandonment tanpa otomatisasi recovery
- Broadcast promosi terfragmentasi antara SMS, WhatsApp, dan voice
- Tim support kewalahan saat peak shopping season
- Rendahnya repeat purchase tanpa otomatisasi re-engagement
- Konfirmasi order manual yang memperlambat operasional
Conversational commerce dalam skala besar
SMARTME mengubah setiap SMS, panggilan, dan pesan WhatsApp menjadi peluang pendapatan. Recover abandoned cart, broadcast promo ke jutaan pelanggan, dan layani pembeli 24/7 dengan sistem komunikasi bisnis yang dirancang untuk skala enterprise.
Solusi SMARTME untuk Retail & E-Commerce
Enam layanan yang mampu meningkatkan conversion hingga 3× lipat.
WhatsApp Business API
WhatsApp resmi dengan green-tick verification untuk cart recovery dan conversational selling conversion 3× lebih tinggi dibanding email.
SMS Gateway
Kirim OTP, konfirmasi order, dan kampanye promosi dengan pengiriman cepat serta verified brand masking.
Voice Blast
Broadcast flash sale dan pesan promosi ke jutaan pelanggan dalam hitungan menit dengan capture respons DTMF.
Apps Telesales
Platform outbound sales dengan predictive dialing dan AI lead scoring untuk qualify leads dan mengaktifkan kembali pelanggan tidak aktif.
Apps Contact Center
CRM inbound terintegrasi untuk seluruh pertanyaan pelanggan melalui voice, WhatsApp, dan chat lengkap dengan histori order.
Voice Bot AI
Chatbot AI 24/7 untuk FAQ, status order, dan retur mengurangi 80% pertanyaan berulang kepada agent manusia.
Got Questions? We Have Answers
Can SMARTME integrate with Shopify or WooCommerce?
Yes. We have native plugins for Shopify, WooCommerce, Magento, and Tokopedia. Setup takes under 30 minutes no coding required for basic flows like abandoned cart recovery.
How much does cart recovery via WhatsApp cost per conversion?
Typical clients see 18× ROI on messaging spend. Cost per WhatsApp message is a fraction of email marketing, while conversion rates are 3× higher. Custom pricing available based on volume.
Can we send promotional voice blasts legally?
Yes, with proper opt-in management and DNC (Do Not Call) compliance. SMARTME automatically scrubs your contact list against national DNC registries and manages customer opt-outs.
How does AI chatbot handle order status queries?
Voice Bot AI and WhatsApp chatbot integrate directly with your order management system. Customers get real-time status updates, delivery tracking, and can reschedule deliveries all without human agents.
What channels work best for flash sales?
Combine SMS + WhatsApp + Voice Blast for maximum reach. SMS for urgency, WhatsApp for interactive buttons, and Voice Blast for emotional impact. Typical campaigns reach 90%+ of target audience within 10 minutes.
Can we segment customers for targeted campaigns?
Yes. Our Data Hub Solution unifies purchase history, browsing behavior, and demographics to create dynamic segments. Send personalized campaigns based on cart value, product category, or engagement level.
Do you support two-way SMS conversations?
Yes. Customers can reply to your SMS and their responses route to your support team or CRM. Perfect for quick surveys, order confirmations, and customer service.
How do you prevent WhatsApp number bans?
We use the official Meta WhatsApp Business API with template pre-approval, opt-in management, and rate limiting. Your number is verified, green-ticked, and protected against policy violations.
Can SMARTME scale during 11.11 or Harbolnas?
Absolutely. Our infrastructure handles 10M+ messages per hour during peak events. We pre-provision capacity based on your forecasts and provide dedicated support during mega-sale events.
What analytics do we get for campaigns?
Real-time dashboards showing delivery rate, open rate, click-through, conversion, and revenue attribution. Export to Power BI, Tableau, or your BI tool for deeper analysis.
Transform Your Retail & E-Commerce Communication Today
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