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Category: SME Services

Voice AI Agents Reduce Costs

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In an era where instant communication is key, businesses are constantly seeking ways to improve customer interactions while optimizing costs. Voice AI agents have emerged as a revolutionary solution, offering seamless, intelligent, and efficient communication. By leveraging artificial intelligence, these agents can handle customer inquiries, automate responses, and provide personalized support—all without human intervention.

What is a Voice AI Agent?

A Voice AI agent is an AI-powered virtual assistant that understands, processes, and responds to voice commands in real time. Unlike traditional IVR (Interactive Voice Response) systems, these agents use Natural Language Processing (NLP) and Machine Learning (ML) to engage in human-like conversations, making interactions smoother and more intuitive.

Key Benefits of Voice AI Agents

  1. 24/7 Customer Support
    Voice AI agents provide round-the-clock assistance, ensuring customers receive immediate responses without waiting for human agents.
  2. Cost Reduction
    Businesses can significantly cut operational costs by automating routine inquiries, reducing the need for large customer service teams.
  3. Improved Customer Satisfaction
    AI-driven voice interactions minimize frustration by offering quick, accurate, and personalized responses, enhancing overall customer experience.
  4. Scalability and Efficiency
    Unlike human agents, Voice AI can handle multiple queries simultaneously, making it ideal for businesses with high call volumes.
  5. Enhanced Security and Compliance
    AI-powered voice systems ensure secure transactions and data protection, reducing risks associated with fraud and unauthorized access.

Use Cases of Voice AI Agents

  • Customer Support: Resolving FAQs, troubleshooting issues, and guiding users through processes.
  • Sales and Lead Generation: Qualifying leads, booking appointments, and assisting in purchases.
  • Healthcare Assistance: Scheduling appointments, providing medical information, and managing patient inquiries.
  • Banking and Finance: Handling account inquiries, processing transactions, and offering financial advice.

The Future of Voice AI Agents

With advancements in AI, Voice AI agents are becoming more sophisticated, offering multilingual support, emotional intelligence, and predictive analytics. Businesses that integrate AI-driven voice solutions will gain a competitive edge in customer engagement and operational efficiency.

Conclusion

Voice AI agents are reshaping business communication, providing cost-effective, scalable, and intelligent solutions for customer interactions. For companies looking to implement Voice AI technology, PT Smart Milenium Effisiensi is the ideal partner. With expertise in AI-driven solutions, they help businesses enhance customer service, reduce costs, and stay ahead in the digital era.

How SIP Trunking Can Save Your Business Money on Call Costs

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SIP Trunk

In today’s competitive business environment, cost efficiency is a top priority. One area where businesses can significantly cut expenses is in their communication systems. A modern telecommunication technology, has emerged as a cost-effective solution for businesses of all sizes. Here’s how SIP trunking can help save on call costs while enhancing communication capabilities.

What is SIP Trunking?

SIP (Session Initiation Protocol) trunking is a technology that allows businesses to make voice calls over the internet instead of traditional phone lines. By leveraging VoIP (Voice over Internet Protocol), eliminates the need for physical phone lines, offering a more flexible and scalable communication solution.

Key Ways SIP Trunking Saves Costs

  1. Lower Call Rates significantly reduces the cost of long-distance and international calls. Traditional phone systems often charge high rates for these calls, but SIP trunking uses the internet, making such calls much more affordable.
  2. Elimination of Traditional Phone Lines businesses no longer need to maintain expensive physical phone lines. This not only reduces monthly line rental fees but also eliminates the costs associated with maintaining and upgrading traditional telephony infrastructure.
  3. Scalability Without Additional Costs Traditional phone systems require new hardware and installation costs to add more lines. SIP trunking, on the other hand, allows businesses to scale up or down easily without incurring significant additional expenses. This flexibility is especially beneficial for growing businesses or those with fluctuating communication needs.
  4. Centralized Communication enables businesses to centralize their communication systems across multiple locations. This reduces the need for separate phone systems at each site, leading to significant cost savings and streamlined operations.
  5. Reduced Hardware and Maintenance Costs By transitioning businesses can minimize the need for expensive hardware and ongoing maintenance. The technology relies on existing internet connections, reducing the need for additional infrastructure investments.

Additional Benefits of SIP Trunking

Beyond cost savings, offers several other advantages:

  • Improved Call Quality: Advanced codecs and internet-based communication ensure crystal-clear voice quality.
  • Enhanced Reliability: provides better disaster recovery options, ensuring uninterrupted communication during outages.
  • Future-Proof Technology: As businesses move towards digital transformation, aligns with modern communication trends, making it a future-ready solution.

Conclusion

SIP trunking is not just a cost-saving measure; it’s a strategic investment in modernizing business communication. By reducing call costs, eliminating traditional phone lines, and offering scalability, empowers businesses to operate more efficiently. For companies looking to optimize their communication systems and reduce expenses, PT Smart Milenium Effisiensi is the ideal partner. With their expertise, cutting-edge technology, and customer-focused approach, they provide the perfect solution to help businesses thrive in a competitive environment.

SIP Trunking

How WhatsApp Business Help Grow and Secure

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WhatsApp Business

WhatsApp Business Help Customers Grow and Ensure More Secure OTP Verification

In today’s digitally driven marketplace, businesses are constantly seeking tools that enhance communication, improve customer satisfaction, and boost overall growth. WhatsApp Business Help has emerged as a game-changer, offering features tailored for businesses of all sizes. From fostering growth to ensuring secure communication through One-Time Passwords (OTPs), here’s how WhatsApp Business can transform your operations.

1. Strengthened Customer Engagement

With over 2 billion active users worldwide, WhatsApp Business Helps businesses with a platform to engage directly with their customers. By using WhatsApp Business, companies can:

  • Send personalized messages, updates, and promotions.
  • Provide real-time responses to customer inquiries.
  • Build stronger relationships, which translates into customer loyalty and repeat business.

2. Streamlined Operations for Growth

WhatsApp Business comes equipped with features like Quick Replies, Labels, and Automated Messages. These tools enable businesses to:

  • Respond to customer queries faster, improving satisfaction.
  • Organize customer conversations effectively, ensuring no lead is missed.
  • Automate routine interactions, freeing up time for other growth-focused activities.

Businesses that actively engage with their customers are more likely to see increased sales and customer retention, making WhatsApp Business a vital growth tool.

3. Enhanced Security with Reliable OTP Verification

In the era of cyber threats, businesses must prioritize security. WhatsApp Business supports secure OTP (One-Time Password) verification, providing users with peace of mind. By leveraging WhatsApp’s end-to-end encryption, businesses can:

  • Ensure that sensitive information, such as login credentials or transaction verifications, remains protected.
  • Avoid phishing attacks that are common with traditional SMS-based OTP systems.
  • Build trust with customers, which is essential for maintaining a positive brand reputation.

4. The Future of WhatsApp Business

With ongoing innovations, WhatsApp Business is continually evolving to meet the demands of the modern consumer. Features such as WhatsApp Pay and Chatbots further empower businesses to deliver exceptional customer experiences.

Conclusion

Incorporating WhatsApp Business into your communication strategy isn’t just a trend—it’s a necessity. By tapping into its growth potential and leveraging its security features, businesses can stay ahead in the competitive market. For businesses seeking a reliable partner to implement WhatsApp Business solutions, PT Smart Milenium Effisiensi is the ideal choice. Their expertise, cutting-edge technology, and customer-first approach make them the go-to provider for businesses aiming to grow and ensure secure communication.

SMS Broadcast Security in Indonesia

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SMS broadcast security

What Is SMS Broadcast Security and Why Is It Important? SMS broadcast is among the most effective communication tools used by businesses in Indonesia to directly engage with customers. However, with the rise of cyber threats, SMS broadcast security has become a vital concern for ensuring data protection and fostering trust between businesses and their customers.

Security Challenges

  • Customer Data Theft Customer data remains a frequent target of cyberattacks. A breach could lead to unauthorized use, such as spam or fraudulent activities, ultimately harming customers and business credibility.
  • Phishing Messages Fraudsters often exploit SMS broadcasts to distribute fake messages aimed at stealing sensitive information, such as account details or personal data.
  • Strict Regulations Laws in Indonesia, including the Personal Data Protection Act, require businesses to comply fully with data security standards to avoid penalties and maintain customer trust.

Solutions and Tips to Enhance SMS Broadcast Security

  1. Use Certified Services Collaborate with trusted providers that meet international security standards.
  2. Implement Data Encryption Adopt end-to-end encryption to secure customer data during transmission.
  3. Perform Regular System Audits Conduct frequent audits to identify and resolve potential vulnerabilities.
  4. Educate Teams and Customers Equip internal teams with security training, and educate customers to recognize fraudulent messages.

Why It Matters SMS Broadcast Security

Protecting customer data not only ensures compliance with laws but also enhances trust and loyalty. Strong security measures reflect your commitment to safeguarding customer interests, boosting your brand’s reputation.

Conclusion

It is essential in today’s digital age. By encrypting data, performing system audits, and partnering with trusted providers, businesses in Indonesia can communicate safely while fostering growth and success.

PT Smart Milenium Effisiensi stands out as the trusted partner for businesses aiming to leverage SMS broadcast securely and efficiently. With cutting-edge technology, a commitment to data protection, and proven expertise in communication solutions, PT Smart Milenium Effisiensi ensures that businesses not only comply with regulations but also gain a competitive edge in the market.

Choose PT Smart Milenium Effisiensi to drive secure, reliable, and impactful SMS broadcast strategies that contribute to your business’s growth and success.

SMS Broadcast Products For More Information

Avoid Fake SMS from BCA

The Ultimate Guide to Call Center Solutions

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call center

Boosting Efficiency and Customer Satisfaction

In today’s fast-paced business environment, providing exceptional customer service is more important than ever. Consequently, these solutions play a crucial role in ensuring that businesses can handle customer inquiries efficiently and effectively. This guide will explore the key features, benefits, and considerations when choosing the right system for your business from Call Center.

What is a Call Center Solution?

A call center solution is a comprehensive system designed to manage and streamline customer interactions. It typically includes software and hardware components that facilitate communication between customers and service representatives. Moreover, these systems can handle various communication channels, including phone calls, emails, live chats, and social media interactions.

Key Features of Call Center Solutions

  1. Automatic Call Distribution (ACD): Efficiently routes incoming calls to the most appropriate agent based on predefined criteria.
  2. Interactive Voice Response (IVR): Allows customers to interact with an automated system to resolve simple queries or be directed to the right department.
  3. Customer Relationship Management (CRM) Integration: Provides agents with access to customer information and history, enabling personalized service.
  4. Call Recording and Monitoring: Helps in quality assurance and training by recording and analyzing customer interactions.
  5. Analytics and Reporting: Offers insights into call center performance, helping businesses make data-driven decisions.

Benefits of Implementing These Systems

  • Improved Customer Satisfaction: Quick and efficient handling of customer inquiries leads to higher satisfaction rates.
  • Increased Agent Productivity: Automation and streamlined processes allow agents to focus on more complex tasks.
  • Cost Savings: Reducing the need for manual processes and improving first-call resolution rates can lead to significant cost savings.
  • Scalability: Modern solutions can easily scale to accommodate business growth and changing customer needs.

Choosing the Right System

When selecting a call center solution, consider the following factors:

  • Business Needs: Assess your specific requirements, such as the volume of calls, preferred communication channels, and integration with existing systems.
  • Ease of Use: Ensure the solution is user-friendly for both agents and administrators.
  • Customization: Look for systems that can be tailored to your business processes and workflows.
  • Support and Training: Choose a provider that offers comprehensive support and training to ensure a smooth implementation.

Conclusion

Investing in a robust system can transform your customer service operations, leading to happier customers and more efficient agents. By understanding the key features and benefits, you can make an informed decision that aligns with your business goals. SME can provide the best call center solutions for your needs contact us now!

Smart PBX Office Solution

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Smart PBX

Cloud

Smart Cloud PBX

CLOUD PBX Solutions is a telephone technology development that provides a solution for your company that provides IP PBX features without the need for an IP PBX device.

Smart PBX

Premise

Smart PBX On-Premise

The SMART PBX On Premise service is the same as the SMART Cloud PBX, only in the form of hardware that is applied and operates in the customer's company.

Smart PBX Features

IVR

  • Greet your customers with Interactive Voice Response (IVR) provided by SMART PBX.

Voice Recording

  • The ability to record the phone automatically and save it when the call ends.

Real-Time Report

  • Complete call activity reports to Call Detail Record.

Call Forwarding

  • A feature used to route calls to some other extension.

Ring Group

  • Select multiple extensions to receive incoming calls between employees or divisions.

Pin & Limit

  • Telephone system manager to provide access rights and restrictions on the use of outgoing calls.

Live Supervisor Monitoring

Get the best experience to know what upgrade is needed. The Live Supervisor Monitoring feature makes it easier for Supervisors to manage and monitor the Call Center team.

  • Spying
  • Coaching
  • Join Call
  • SPV End Call

Real Time Dashboard

Smart Apps
Smart PBX

Extension List

Menu to view a list of active or not Agent extensions

Smart PBX

Outbound Recording

Menu where can see all records for outgoing calls made by Agent

Smart PBX

Inbound Recording

Menu where can view all recordings for incoming calls

Smart PBX

Call Detail Report

Menu to view detailed reports on outgoing phone usage by Agent

Smart PBX

Summary Report

Menu to see a summary of each Agent from each call activity

Smart PBX

Admin Extension

Menu for making administrator changes setup

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Official Whatsapp Business

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WHATSAPP BUSINESS
OFFICIAL INDONESIA

Whatsapp Business Official Solution is The Best Tool for More Personal and Efficient Business Communication. Leverage our integrated platform to automate messaging, respond to customers quickly, and boost engagement through WhatsApp. Perfect for promotions, customer service, and important notifications. Maximize your business communication potential with a simpler and more effective solution.

Optimizing Your Business Interactions with WhatsApp Business

In the ever-evolving digital era, customer interaction is the key to success for any business. Now, with the presence of WhatsApp Business Official and API provided by PT Smart Milenium Effisiensi, businesses have a powerful tool to optimize their communication and strengthen customer relationships.

WhatsApp Business Official is an official platform that allows businesses to interact with their customers through the WhatsApp application. By using WhatsApp Business Official, businesses can create a business profile that is separate from their personal account, providing contact information, business description, address, and operating hours. This gives a professional impression and helps customers identify and communicate with businesses more easily.

Whatsapp Business API OFFICIAL INDONESIA

In addition, WhatsApp Business Official provides features specifically designed to help businesses communicate with their customers efficiently. For instance, the automatic message feature enables businesses to send welcome messages, transaction notifications, or other responses automatically to customers who contact them. As a result, this feature helps businesses provide quick responses to their customers, thereby increasing engagement and satisfaction.

On the other hand, WhatsApp Business API represents a more sophisticated solution offered by PT Smart Milenium Effisiensi. This solution allows seamless integration between business systems and the WhatsApp platform. Through the WhatsApp Business API, businesses can automatically send and receive WhatsApp messages using their own systems, such as Customer Relationship Management (CRM) or order management platforms. Consequently, this enables businesses to manage communication with their customers on a larger scale and in a more structured manner.

Advantage of Whatsapp Business

One of the main advantages of WhatsApp Business Official and WhatsApp Business API is their ability to build trust and credibility with customers. By offering an easily accessible and responsive communication channel, businesses can demonstrate genuine care for their customers’ needs and interests. As a result, this fosters stronger relationships with customers and enhances brand loyalty.

Moreover, by utilizing WhatsApp Business Official and WhatsApp Business API provided by PT Smart Milenium Efisiensi, businesses can optimize customer interactions, increase engagement, and reinforce their market position. Therefore, now is the perfect time for businesses to take the next step and harness the power of WhatsApp to drive growth and success.

Smart Mobile Ads
Kesetiaan Pelanggan

Sebagai bagian dari kontak WhatsApp Perusahaan maka ada keterikatan kesetiaan. Pelanggan senang, Skor Promosi Perusahaan naik dan bisnis menjadi sukses total.

Official WhatsApp Business

Whatsapp Business can make it easier for company agents in Indonesia to communicate with their consumers.

Smart Mobile Ads
Customer Loyalty

As part of the Company's WhatsApp contacts so there is an attachment for loyalty. Customers are happy, the Company Promotion Score goes up and the business becomes a total success.

SMS Broadcast
WHY WHATSAPP ?

Based on research sponsored by WhatsApp and conducted by Kantar, an  independent third party partner. The survey included 46 WhatsApp business customers  who accepted to participate in the research in May of 2021. No incentives were offered.  Alternative customer service channels include SMS, email, Other OTT services,  Voice/phone, Website, and Other.

Smart Mobileads
Reach

Whatsapp is used by more than 2 billion people worldwide and installed on every smartphone in Indonesia +287% since September 2015.

WHY WHATSAPP ?

Based on research sponsored by WhatsApp and conducted by Kantar, an  independent third party partner. The survey included 46 WhatsApp business customers  who accepted to participate in the research in May of 2021. No incentives were offered.  Alternative customer service channels include SMS, email, Other OTT services,  Voice/phone, Website, and Other.

Smart Mobileads
Reach

Whatsapp is used by more than 2 billion people worldwide and installed on every smartphone in Indonesia +287% since September 2015.

SMS Broadcast
Top Playstore messenger apps

Whatsapp has become the most active daily user communication application from the Google Play Store since 2018.

Smart Mobileads
Multimedia

Can easily send videos, pictures or voice messages and can explain the problem better.

WhatsApp Broadcast Solution

The solution used to send whatsapp messages to the Company’s database numbers. Delivery via web dashboard or API with content according to templates that have been registered and approved by WhatsApp.

WhatsApp Interactive Solution

The solution used to receive WhatsApp messages from customers and answer them. Customer Service or Company Agents will respond via the Chat Panel or API to the Company’s CRM system.

API

Application Programming Interface is software used by developers to integrate with different applications simultaneously. In this case, integrating the Customer application with our SMART WhatsApp Solutions application.

Smart Premium Number

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SMART PREMIUM NUMBER

In supporting the growth of the voice or call center business in Indonesia, PT. Smart Milenum Effisiensi (SME) provides comprehensive services and can be tailored to customer needs.
Smart Premium Number is a service used for the contact center, customer service, or other consumer services in communication and promotion in order to build brand image and better service. With multiple-choice format the following access codes:

Special Number (1XY)

Special Number for public services. A special 3-Digit (1XY) number primarily assigned to public service organizations as a single number identification for incoming calls. The allocation of numbering for this service is regulated by the Government of Indonesia.

Single Access (140XY, 150XYZ & 1500XYZ)

Unique single number identity for incoming calls using a short and easy to remember number, using Intelligent Numbering based Access Number (140XY, 150XYZ, 1500XYZ). The allocation of numbering for this service is regulated by the Government of Indonesia.

Free Call (0800-1-XXXXXX)

Free Call

Allow free-of-charge rate for your callers using out Free Call Services and easy to remember number using an Intelligent Numbering based Access Number in format (0800-1-XXXXXX). All call fees are charged to subscribers.

Split Charging (0804-1-XXXXXX)

Charge a call bill that is shared between callers & subscribers. Using our Split Charging Services, Intelligent Numbering based Access Number (0804-1-XXXXXX) with a choice of business schemes that can be tailored to your needs.

Uni Call (0807-1-XXXXXX)

Charge your callers with local call rates using our Uni-Call  Service, easy to remember number using Intelligent Numbering based Access Number with format (0807-1-XXXXXX). The remaining bill is charged to the customer.

Do you have any questions or want to discuss with us
about solutions and services from PT. SME?
We will be happy to wait for your contact.
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Smart SMS Broadcast

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SMS BROADCAST
SMART SOLUTION

SMS Broadcast Solution is The Best Tool for Fast and Effective Mass Messaging By SME Smart SMS. Easily reach thousands of customers with just one click. Boost your business engagement and efficiency through scheduled, secure, and cost-effective SMS delivery. Perfect for all business communication needs, from promotions to important notifications. Enhance your communication strategy today!

Why Choose Smart Mobileads

SMS BROADCAST

REAL TIME

Every SMS sent in the dashboard or API will be logged in real-time with reports that can be accessed directly.

EASY TO USE

Our dashboard is very easy to use and has features that are indispensable for users

BEST SUPPORT 24/7

We guarantee 24/7 the best service to achieve the highest satisfaction. With a NOC team always on standby.

TRANSPARECY

SME uses digital methods that can be tracked and measured to ensure you generate more efficiency.

SMS BROADCAST

SMS Broadcast allows businesses to send bulk messages via SMS using the sender ID of the company’s name, brand, or product, also known as SMS Masking. As a result, small, medium, and large companies use this service to interact with their customers. The message content varies based on the company’s needs. For instance, it can range from notifications or information, product promotions, to verification messages like SMS OTP (One Time Password) for SMS banking and other financial services.

Recipients receive SMS messages with a sender ID that matches the registered brand, company, or product name with five major operators in Indonesia. Specifically, the registration process takes 7 working days for Telkomsel, Indosat, XL-Axis, and Three, with no fees. Conversely, it takes 14 working days for Smartfren at a cost of IDR 100K per Sender ID.

Given these terms and conditions, it is highly inappropriate to use SMS Broadcast for fraudulent activities. Despite the prevalence of modern communication methods, SMS broadcasts remain popular and effectively reach numerous recipients with short messages.

Tipe SMS Broadcast

BULK

SMS Bulk is sending SMS with a large number of sender IDs to the customer’s own database numbers. This service can be accessed using a dashboard or an API connection to the SME SMS server and forwarded to 5 operators in Indonesia (Telkomsel, Indosat, XL-Axis, Three and Smartfren). And this service is commonly used for SMS Marketing, SMS Notifications, and SMS OTP (One Time Password).

LBA

LBA (Location Based Advertising) is a service that sends messages based on a targeted location, selected according to customer needs. Importantly, our LBA coverage can reach all locations in Indonesia.

How it works: When mobile users pass through the targeted area, they will receive the ad message. This is because the use of BTS (Base Transceiver Station) will automatically detect a target entering the area.

TARGETED

Targeted SMS involves sending messages to specific targets based on a predefined profile. Essentially, an SMS will be sent if it meets the criteria selected by the advertiser. For instance, here are some examples of their profiles:

  • Gender
  • Religion
  • Age
  • Location of Residence
  • Type of gadget
  • ARPU

REGISTER NOW YOUR BRAND OR PRODUCT SENDER ID

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