SMART
PBX
Telephone service using any device connected to the internet with full features. Smart PBX increases telephone cost savings by up to 70% and Agent monitoring is more effective with the dashboard we provide for Admin or Supervisor.
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Cloud
Smart Cloud PBX
CLOUD PBX Solutions is a telephone technology development that provides a solution for your company that provides IP PBX features without the need for an IP PBX device.
Premise
Smart PBX On-Premise
The SMART PBX On Premise service is the same as the SMART Cloud PBX, only in the form of hardware that is applied and operates in the customer’s company.
Smart PBX Features
IVR
- Greet your customers with Interactive Voice Response (IVR) provided by SMART PBX.
Voice Recording
- The ability to record the phone automatically and save it when the call ends.
Real-Time Report
- Complete call activity reports to Call Detail Record.
Call Forwarding
- A feature used to route calls to some other extension.
Ring Group
- Select multiple extensions to receive incoming calls between employees or divisions.
Pin & Limit
- Telephone system manager to provide access rights and restrictions on the use of outgoing calls.
Live Supervisor Monitoring
Get the best experience to know what upgrade is needed. The Live Supervisor Monitoring feature makes it easier for Supervisors to manage and monitor the Call Center team.
- Spying
- Coaching
- Join Call
- SPV End Call
Real Time Dashboard
Extension List
Menu to view a list of active or not Agent extensions
Outbound Recording
Menu where can see all records for outgoing calls made by Agent
Inbound Recording
Menu where can view all recordings for incoming calls
Call Detail Report
Menu to view detailed reports on outgoing phone usage by Agent
Summary Report
Menu to see a summary of each Agent from each call activity
Admin Extension
Menu for making administrator changes setup